Customer Support and Policies

Customer Care Contact Information

• Deep Sentinel Customer Care Contact Information

Purchasing and Billing

• Do you accept international orders?
• What payment methods do you accept?
• What if I don’t renew my contract? Do I have to have a contract for the system to work?
• Is there a contract? If so, how much is monthly service?

System Cost and Availabilty

• Is your system available in Canada? (or other countries other than the US)
• I signed up for Super Early Bird promotion. How long does my discounted subscription last for?
• Can I purchase this now?
• How much does an additional camera cost?
• Why do I need to sign up for 1 year contract?
• What am I paying for if it uses artificial intelligence?

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Subscription Fees

• Does subscription payment renew automatically after 12 months?
• How am I billed?
• Why is there a 1-year contract?
• Are there penalty charges for early termination of subscription?

Shipping and Handling

• What if I don't receive my order?
• Do I need to sign for delivery?
• Where can I track my order?
• Can I ship my order via Express services?
• How long does shipping take?
• How will my order ship?

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Account Management

• How do I set up autopay?
• How can I update information on my account?

Warranty

• How does the Satisfaction Guarantee work?
• Is there a warranty?

Order Changes

• What if I input the incorrect shipping address for my order?
• Can I change my delivery address?
• What if I need to change or cancel my order?

Returns and Cancellations

• Can I keep the security system if I terminate my subscription earlier than a year?
• What is Deep Sentinel’s return policy